This role blends customer experience with revenue generation in a B2B environment. The Customer Experience & Revenue Representative manages live phone interactions with an assigned customer base, placing orders directly and influencing revenue through consultative conversations. The position focuses on proactive engagement, relationship building, and driving repeat business rather than traditional reactive support. It is a phone-centric, sales-oriented role with direct impact on revenue and performance-based compensation.
¿QUÉ HARÁ EL CANDIDATO EN ESTE PUESTO DE TRABAJO?
Manage live phone conversations with B2B customers
Make consistent outbound callsPlace orders directly over the phone
Advise customers on products and services
Identify upsell and cross-sell opportunities
Manage an assigned book of customers
Drive retention through proactive outreach
Log activities and orders in the CRM
Contribute directly to revenue growth through repeat business and sales