Role's Mission
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.
To help customers by providing a quality service, as to guarantee total satisfaction and accomplish client's expectations.
Key responsibilities
- Identify problems and search for solutions to offer answers to questions from customers using the given channel of communication.
- The document correctly the data using the given tools to keep track of customers' request through data entry.
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Follow up on the customer's problem until is solved such as profile review, chargebacks, stolen card, or any other risk issue
- Recognize trends for non-payment and fraud MOs.
- Constantly monitor customers...