As a Robotics Field Robotics Engineer, you provide on-site and remote technical support to ensure optimal performance and reliability of robotic systems. You diagnose, repair, and maintain equipment while acting as a key interface between customers and internal teams, ensuring high service quality and system uptime.

Reports to:

Local Service Manager / Head of Services North America

Responsibilities and Objectives:

Field Service & Customer Support

• Provide on-site repair, troubleshooting, maintenance, and programming support
• Diagnose robotic systems and resolve issues efficiently
• Restore system operation and ensure customer satisfaction
• Support commissioning and emergency interventions

Remote Support & Hotline

• Provide technical support via phone and email
• Manage customer hotline requ...