What you’ll do…

• Responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
• Responsible for reporting any maintenance defects in guest rooms and on guest floors through KnowCross.
• Ensure that all guest rooms adhere to all brand standards and quality audit standards.
• Ensure that all health and safety standards are adhered to and any breaches in standards are reported to the Head Housekeeper.
• Maintain a positive and friendly attitude at all times, even when working to find solutions to challenges.
• Ensure the highest levels of cleanliness throughout the hotel.
• Ensure all cleaning materials are handled correctly and to be fully aware of COSHH regulations.
• Provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
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