Qualifications University or Community College diploma/degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment Demonstrated experience supporting Microsoft 365 and SharePoint Online, including user support, configuration, and issue resolution Proven experience performing incident triage, analysis, and resolution in a production environment Hands-on experience using ITSM tools (e.g., ServiceNow or equivalent) to manage, track, and resolve support tickets Strong working knowledge of SharePoint site administration, including: Permissions and access management (users, groups, inheritance); Site configuration, document libraries, and content structures; Support of collaboration and document management features Experience supporting SharePoint migrations, deployments, or organization wide implementations, including post d...