RQ08947 - Middleware Specialist - Junior About the job RQ08947 - Middleware Specialist - Junior Description

Responsibilities Provide planning, consulting, technical analysis, design, deployment, development, testing, implementation, maintenance, upgrades and daily support of middleware products. General Skills Experience with applications servers

Skillset For this position include but not limited to:

Operational Support Queue Management

Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets

Operational Support - Incident Management

Review submitted incident tickets to ensure completeness of information

Provide basic triage and assign to Tier 3 specialists as required

Monitor tickets to ensure compliance with service level targets

Provide support in closing/resolving tickets where required

Provide reports on current status of assigned tic...