RQ11179 - Int. Application Support Specialist

1-year 3+ month contract (322 business days) - possible extension

ONSITE 5 days – 5700 Yonge St, Toronto

Security Level: CRJMC

Intermediate App Support LTC Digital Services

MUST HAVES

Salesforce & SaaS Platform Knowledge

Experience supporting Salesforce‑based applications

Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)

Incident & Ticket Management

Manage ticket queues and SLAs

Prioritize incidents based on impact/urgency

Escalate appropriately while ensuring closure quality

Maintain clear, searchable knowledge base entries

Customer Support & Service Orientation

Proven experience providing end‑user support in a SaaS environment

Strong customer‑first mindset

Ability to manage high‑pressure situations and user expectations

Nice to Ha...