RQ11186 - Jr. Application Support Specialist

1-year 5-month contract (377 business days)

ONSITE 5 days - 222 Jarvis St.

NOTE: Needs excellent communication skills

Must‑haves

1. 2+ years of experience in ITIL Service Management
2. 2+ years of experience in Operational Support

Nice‑to‑have

• Public sector experience

Responsibilities

• Incident – Basic triage and assessment with assignment to Tier three
• Queue management – Assignment of tickets
• Change management – Creation and management of Change Requests
• Configuration management – Management of component inventory
• Provides expertise and technical knowledge about an application or suite of applications, possessing specialist knowledge of operating systems, devices, applications, and software
• P...