Roles and Responsibilities Reach out to potential students via calls, inbound inquiries, and assigned leads to promote and convert admissions. Clearly communicate course details, address queries, and build trust with prospective candidates. Follow up with leads for course enrolment, documentation, and fee payments. Maintain and update student records and reports regularly. Draft and manage professional email communication with students and prospects. Actively respond to students via calls, emails, and WhatsApp to ensure a smooth and engaging course experience. Provide backend support for the seamless delivery of online courses. Ensure timely responses to inquiry emails and resolution of student grievances professionally. Handle crisis situations independently and effectively. Maintain strong rapport with students throughout their learning journey and be available for support when needed. Share student feedback and insights with internal teams to drive continuous improvement. Support in...