We are seeking a Salesforce Developer for a hybrid position in Mexico City (CDMX). The role focuses on end‑user support, troubleshooting user issues within Salesforce Sales, Service, or Experience Cloud.

• User Support & Troubleshooting: First point of contact to resolve common user issues such as login/access issues, password resets, and navigation queries.
• Functional Assistance: Assist users with profile assignment, role updates, permission sets, page layouts, and report/dashboard access issues.
• Ticket Management: Log, categorize, prioritize, and manage incoming incidents via ticketing tools such as Salesforce Service Cloud, Jira, or ServiceNow.
• Data & System Maintenance: Perform basic data updates, corrections, and routine system maintenance or patching.
• Escalation: Escalate complex technical issues that require deeper analysis to Tier 2 or Tier 3 teams, ensuring detailed...