Location – Canada (Hybrid 1 day a week at Mississauga, CA)

Duration: Full Time role

Must have Skills : Apex, Lightning (LWC), Service cloud, Agent force , Salesforce Voice

Job Description

Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics

Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services

Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows

Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering

Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting

Create and maintain comprehensive technical documentation for voice solutions

Conduct code reviews and ensure adherence to Salesforce best practices and coding standards

Troubleshoot and optimize vo...