Drive technical excellence as a Salesforce Lead, focusing on application support and problem resolution. Collaborate with internal teams to enhance system performance and address CRM-related challenges.
In this role, you will oversee troubleshooting of Salesforce applications for various internal customers. Key responsibilities include mapping functional to technical requirements and managing problem tickets efficiently. This position requires strong analytical skills and a proactive approach to ensuring that all enhancements and resolutions meet best practice standards.
Key Responsibilities:
• Troubleshoot applications and software for internal teams
• Map functional requirements to technical specifications
• Manage incoming problem tickets and prioritize requests
• Communicate application issues to stakeholders
• Test fixes and perform follow-ups for resolution
Requirements:
• Experience with Salesforce and enterprise CRM systems
• Strong problem-solving...