Responsibilities

• Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
• Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
• Field incoming problem tickets to resolve application and software issues (CRM) Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately re...