Elevate service excellence with Tata Consultancy Services as a Salesforce Service Delivery Manager. Lead incident management and production support while ensuring smooth operations for Salesforce applications.
As a key player at TCS, you will oversee L2L3 production support, tackling critical incidents and enhancing compliance. Your role includes vital communication with stakeholders, conducting root cause analyses, and driving problem resolutions to uphold platform integrity.
Key Responsibilities:
• Own L2L3 production support for Salesforce products
• Lead incident triage and critical issue resolution
• Conduct root cause analysis and manage problem records
• Coordinate with Dev, QA, and DevOps during releases
• Maintain documentation governance and enhance processes
Requirements:
• Experience in Salesforce incident management processes
• Familiarity with Copado for deployment management
• Strong communication and leadership skills
• Proven experie...