Salesforce User Support Agent
The Global Products CRM (GPCRM) Business Support Agent Supports all internal users of the GPCRM Salesforce Org by providing clear answers to questions and requests, asking the correct troubleshooting questions to quickly identify solutions for presented problems.
You will mainly work on questions and requests that are related to the Salesforce Sales & Service Cloud, Community Portals, and the Marketing automation tool Pardot.
You will be collaborating with various Stakeholders across all business functions including other salesforce experts to analyze the questions and requests and when required escalate incidents into a ticket system.
**System Support and Maintenance**
- Provides support to customers via salesforce cases but also via phone, teams, and chat.
- Provides answers to user for questions about all functions in GPCRM.
- Provides general how-to guidance and user information of GPCRM.
- Provides troubleshooting as...