Transform customer support experiences as a Senior Support Tools Product Manager at Samsara in Canada. Drive strategic improvements and enhance the sales technology stack in this impactful position.
In this role, you will manage essential support tools, overseeing their design, execution, and continuous improvement. With an emphasis on user research and collaboration across various teams, you will harness your expertise from 5-8 years in a SaaS environment. Your insights will directly shape the future of our services, leading to real-world impacts in significant industries.
Key Responsibilities:
• Lead the success of tools within the revenue stack
• Conduct deep user research for support pain points
• Write comprehensive PRDs and design relevant artifacts
• Oversee feature development and usability testing
• Manage the launch and adoption process for new features
Requirements:
• 5-8 years in customer support tooling within SaaS
• Bachelor’s or relevant exp...