Step into a rewarding Guest Service Agent role at Sandman Hotel Group. Deliver outstanding customer service and create memorable experiences for our guests.
Sandman Hotel Group is actively seeking a Guest Service Agent to join our team. This pivotal role involves checking guests in and out, addressing inquiries, and ensuring high levels of customer satisfaction. Ideal candidates thrive in customer interactions, have proficient time management skills, and display adaptability in a busy environment.
Key Responsibilities:
• Provide a friendly and professional welcome for guests
• Manage the guest check-in and check-out process
• Answer inquiries and assist with reservations
• Process payments and verify cash handling accurately
• Ensure the front desk is tidy and well-stocked
Requirements:
• Two-year hotel management or related program preferred
• At least 1 year of hotel front desk experience
• Knowledge of Opera/Opera Cloud systems
• Strong conflict r...