Responsibilities

• Ensuring a stable, high-quality 24x7 Service Operation and Service Delivery for the SAP landscape, including SAP ECC / S/4HANA and related integration platforms (e.g., SAP PI / Integration Suite, SAP BTP, SAP RISE @ AWS)
• Managing and continuously improving ITILv4-based service management processes (Incident, Problem, Change, Service Request) in collaboration with IT service partners and SAP Basis teams
• Monitoring service performance and ensuring SLA compliance, proactively identifying risks, dependencies, and improvement opportunities
• Acting as a key point of contact for stakeholders, ensuring clear communication and alignment across a multicultural and distributed environment; driving data-based decision‑making, including reporting, KPI tracking, forecasting, and defining actionable improvement plans
• Enhancing service quality and stakeholder satisfaction by reducing incidents, eliminating recurring issues, ...