Lead innovative customer journey initiatives at SAP as the Data and AI Customer Journey Lead. Focus on designing and optimizing customer experiences through transformative stages.
In this pivotal role, you will guide customer journey mapping during various transitions, including mergers and technology shifts. Your background in GTM or business development will enhance your ability to analyze customer insights and devise actionable improvements. Strong collaboration and strategic planning will be crucial for aiding cross-functional teams.
Key Responsibilities:
• Create and map journeys from onboarding to data modernization
• Conduct multi-dimensional analyses to preempt risks during changes
• Collaborate with teams to ensure seamless strategy execution
• Launch GTM initiatives that enhance customer journeys
• Define success metrics to evaluate customer journey effectiveness
Requirements:
• 4+ years in GTM, consulting, or customer experience roles
• Bachelor...