Position : SAP FICA Consultant

Location : Toronto, On

Key Responsibilities

• Configure and optimize SAP FICA dunning and collections processes, including dunning intervals, disconnections, notices, and correspondence
• Design, simplify, and maintain BRF+ rules for collections, payment eligibility, risk segmentation, and treatment logic, with a focus on reducing unnecessary customization
• Identify opportunities to replace complex custom logic with standard SAP and BRF+ capabilities where possible
• Implement and enhance payment arrangement (installment plan) rules, default handling, and installment calculations
• Support changes to collections correspondence, notices, and fact sheets to ensure accuracy and regulatory compliance
• Configure payment handling, adjustments, and automated write-off processes for closed accounts
• Align FICA and BRF+ processes with digital channels and agent tools to improve operationa...