Join Scotiabank as a Senior Manager for Retention Strategy & Performance in Toronto, driving mortgage portfolio sustainability and customer retention. This strategic role blends analytics with actionable insights to enhance portfolio profitability.
You will be responsible for managing the performance of mortgage retention while identifying opportunities for margin improvement. Your main goal is to analyze complex portfolio behaviors and translate those findings into effective retention strategies that align with business objectives. Collaboration with various teams will be essential for successful execution of these initiatives.
Key Responsibilities:
• Drive mortgage retention strategy through portfolio analysis
• Synthesize data on customer renewals and profitability
• Develop clear strategies based on customer behavior insights
• Collaborate across teams for effective strategy execution
• Monitor performance indicators to guide decision-making
Requirements: