Elevate client account management as a Senior Account Administration Officer at Scotiabank in Ottawa, Ontario. This role prioritizes exceptional service and stakeholder engagement.
You will play a vital role in the administration of client accounts, overseeing processes while fostering a culture of customer focus. Your leadership skills will be crucial in driving team training and ensuring compliance with industry regulations, thus contributing directly to operational excellence in financial services.
Key Responsibilities:
• Champion customer-focused initiatives within the team
• Supervise client account processes and controls
• Conduct training and coaching sessions for team members
• Produce reports on service levels and team performance
• Maintain compliance with operational standards and risk culture
Requirements:
• Relevant degree or college diploma
• Minimum of three years in office administration within financial services
• Effective communicatio...