Purpose

The ScotiaHelps Advisor, Front End (Bilingual) is responsible for maximizing collection recoveries on assigned Credit Products while minimizing collection costs. The incumbent conducts timely, effective collection follow‑up/activity on assigned Credit products at various stages of arrears, including current and written‑off accounts. The role involves managing inbound and outbound calls for multiple countries, adhering to established methodology, and aiming for timely recovery.

Accountabilities

1. Influence collection activity so as to provide the Bank with optimal delinquency ratios:

   • Collect assigned accounts as per Collection Strategy and ensure all relevant information is recorded in the collection systems.
   • Verify and classify the type of customer contacted and utilize appropriate collection processes based on credit history.
   • Identify the PCR to determine why the customer failed to pay and propose solution sc...