Title: ScotiaHelps Advisor, Front End (English/French)

Requisition ID:

Purpose

The ScotiaHelps Advisor, Front End (Bilingual) is responsible for the maximization of collection recoveries on assigned Credit Products while minimizing collection costs. The incumbent conducts timely, effective collection follow‑up/activity on assigned Credit products in varying stages of arrears, as also current and written‑off accounts.

The incumbent is expected to manage outbound and inbound calls for over multiple Countries with adherence to established methodology by performing timely recovery.

The incumbent should reduce delinquency rates through effective management, persuading the client towards a solution advising and offering appropriate payment solution schemes under the approved collection scripts. They should use all available resources and outlets available and continuous extensive search methods seeking additional client data, via family or ...