About the Role

The SD-WAN Managed Support Engineer is responsible for overseeing the ongoing management and maintenance of SD-WAN solutions for clients and providing technical support and troubleshooting assistance. You will work closely with customers, network administrators, network designers, IT teams, and vendors to resolve issues, ensure smooth operation and optimal performance, security, and reliability of SD-WAN deployments. Build and maintain a relationship with the customer and use expert knowledge of the solution to recommend enhancements and upgrades required.

Responsibilities

Customer Support:

• Respond to customer inquiries, incidents and service requests related to SD-WAN
• Troubleshoot connectivity issues, performance problems and configuration errors
• Provide timely and effective solutions to minimize downtime
• Generate performance reports and provide insights to inform the customer of poten...