About the team

The Search and Interaction Safety Operations team will assume a critical role in ensuring the seamless operation of TikTok's search and interaction feature, implementing operational processes, and overseeing day-to-day activities. By proactively addressing safety concerns and enhancing operational efficiency, the team will significantly contribute to TikTok's mission of providing a safe, smooth, and enjoyable search experience for users worldwide. Responsibilities
- Conduct sampling and be the arbitrator of appeals to evaluate the quality of labellers and QAs involved in comment, messaging or any interaction-related projects.
- Work closely with multiple business partners (., BPO or in-House labellers, QAs, Trainers, to enhance quality and efficiency, such as weekly calibrations, daily Q&As, quality analysis reports, etc.
- Create training materials, presentations, and manuals for use in moderations team in Search projects.
- Identify supports needs wi...