Overview

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to all customer business areas, the brand and or employees/visitors/vendors/partners.

Excellent communications and exemplary client services skills are needed as this position is fully responsible for using best practices for communicating information professionally surrounding those incidents to leadership as appropriate using written, verbal, and technical means. The SOC Operator will monitor cameras, systems and alarms, dispatch associated calls via telephone and radio, operate access control technology, and provide general assistance to both employees and guests.

The SOC operator supports a Region and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents. The SOC operator will have excellent and demonstrable PC abilities.

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