The Specialist provides second-level technical client support such as cyber security analysis of detected anomalies, deep analysis of the operating system, dealing with system crashes and bug fixes, handling troubleshooting, packet captures, configurations, restoring from backup, repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security, and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Specialist continues to develop a platform of technical expertise.

What you will do

Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s).

Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes, troubleshootin...