Specialist Role Overview

Specialist provides second­level Cybersecurity Incident Response client support and upholds defined service level agreements for Information Security and Endpoint Security. The Security Specialist will specialize in Managed Detection and Response service on Microsoft technology stack, primarily Microsoft Sentinel and Defender.

Responsibilities

24x7 Support – 60% job weight

• Monitor, triage, investigate, remediate and resolve cyber incidents. Escalates unresolved issues to senior team members and/or manager(s)
• Act as an escalation point for SOC first‑level analysts, perform root cause analysis.
• Provide technical knowledge transfer to clients and internal department on low complexity problems.
• Identify, record, and escape service performance trends, anomalies, and SLA breaches to senior leadership.
• Apply Trusted Advisor techniques to build client trust and influence loyalty.