Elevate client experiences as a Senior Account Management Specialist Advisor at NTT DATA in British Columbia, Canada. This role focuses on resource planning and operational oversight to drive service excellence.
At NTT DATA, you'll lead a team in aligning necessary skills with both contractual and public-sector needs. With over 10 years in IT or skilled service delivery, you'll work on enhancing client satisfaction through effective governance and resource management. This position is ideal for those with substantial leadership experience and a knack for results-driven strategies.
Key Responsibilities:
• Ensure adherence to all contractual commitments
• Spearhead resource planning and demand initiatives
• Manage escalation processes for staffing issues
• Guarantee compliance with healthcare regulations
• Oversee financial and utilization metrics
Requirements:
• 10+ years in IT or service delivery experience
• Minimum 5 years in senior leadership roles
•...