Senior Analyst – Performance Management

A critical aspect of the success of any organization lies in its ability to standardize processes and effectively measure performance by analyzing key indicators and transforming data into actionable insights that support sound business decisions. This role plays a key part in strengthening LAC Customer Delivery and Care operating model by driving efficiencies, reducing time-to-market, and enhancing overall performance visibility. Additionally, the role oversees critical tools and processes, ensuring continuous improvement by leveraging post-execution learnings and best practices.

Role Overview

The Manager – Performance Management is responsible for monitoring, analyzing, and optimizing Customer Delivery performance across the region. This role combines technical and analytical expertise, process improvement, and cross‑functional collaboration to ensure data‑driven decision‑making and operational excellence. The rol...