Enhance customer satisfaction as a Senior Application Support Analyst with RBC in Toronto. Utilize your AI and automation expertise to drive process improvements and system optimization.

RBC is seeking a skilled Senior Application Support Analyst to tackle diverse technical challenges. In this full-time role, you will work with Dynatrace, ELK, and SQL to monitor system health and implement innovative solutions. Your ability to collaborate with operations and business teams will influence positive business outcomes.

Key Responsibilities:
• Perform system health checks using advanced monitoring tools
• Lead investigations into operational failures and initiate resolutions
• Champion automation to improve team efficiency
• Collaborate with teams to communicate technical insights
• Analyze system data with SQL and produce actionable reports

Requirements:
• Proven experience with AI and automation tools
• Profi...