Drive customer satisfaction at RBC as a Senior Application Support Analyst in Toronto. Utilize your AI expertise and automation skills to optimize support processes and system health. In this full-time role, you'll tackle diverse technical challenges while collaborating with operations and business teams.

Your experience with Dynatrace, ELK, and SQL will empower you to proactively monitor system health and implement innovative solutions. Through effective communication, you'll influence business outcomes and streamline support processes.

Responsibilities

• Perform system health checks with advanced monitoring tools.
• Lead investigations into operational failures and drive resolutions.
• Champion automation to enhance team efficiency.
• Collaborate across platforms to communicate technical insights.
• Analyze system data using SQL and generate actionable reports.

Requirements

• Proven experience with ...