We are hiring a Senior Backend Engineer to build and productionize agentic systems that are safe, observable, and auditable while strengthening service boundaries and lifecycle correctness across vendor and internal platforms. The role is part of the CARE Pod, responsible for customer‑facing support experiences and agentic workflows that accelerate investigations and back‑office execution.

What You Will Work On

Implement agentic task flows for back‑office automation with final decision remaining human‑owned.

Build evaluation harnesses (runners, suites, regression gates) to validate correctness boundaries for non‑deterministic systems.

Strengthen cross‑system lifecycle guarantees using backend events and APIs.

Build and maintain knowledge ingestion pipelines that transform content into searchable indexes with freshness and traceability.

Implement production‑grade observability: signals, traces, failure classification so AI outcomes a...