Take on a pivotal role as a Hybrid Senior Business Analyst with Visionpool Business Services, focusing on cloud SaaS solutions implementation for contact centers. Utilize your project experience to make a meaningful impact.
You will contribute to major IT projects requiring exceptional analytical skills and a robust understanding of Agile and Waterfall methodologies. With a minimum of 5 years in the field and certifications like CBAP, you are positioned to gather and document vital business requirements effectively. Experience with contact center technologies enhances your qualifications.
Key Responsibilities:
• Lead the documentation and analysis of business needs
• Implement SaaS solutions for enhanced contact center performance
• Work within Agile and Waterfall frameworks to drive projects
• Communicate project details and progress clearly
• Interface with systems like telephony and CRM for effective integrations
Requirements:
• 5+ years of Business Analys...