Contract: June 2026 – September 2027

Key Responsibilities

• Lead business analysis activities throughout the project lifecycle.
• Gather, analyze, and document business and technical requirements.
• Facilitate stakeholder workshops and working groups.
• Conduct process mapping, gap analysis, impact assessments, and business modeling.
• Support project planning, risk management, change management, and implementation activities.
• Collaborate with development, QA, vendor, and business teams to deliver effective solutions.
• Develop business processes, user documentation, training materials, and operational procedures.

Must‑Have Qualifications

• Experience with Fixing Long‑Term Care Act, 2021, Digital Service Standard, Ontario Design System (ODS), and Service Design Playbook.
• Hands‑on experience conducting user research (interviews, empathy mapping, card sorting, etc.).
• Solid exp...