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Senior Business Analyst to support the Contact Center Capability Feasibility Study in the transportation sector. RFC-2026-012

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S.i. Systems
📍 Vancouver, Canada
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Location Vancouver
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Posted March 18, 2026
🚗
Commute Local Area
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Job Description

S.i. System's client is looking for a Senior Business Analyst to support the Contact Center Capability Feasibility Study in the transportation sector. RFC-- 

6 month contract - strong chance of extension - 37.5 hours/week - 2 days in the office starting April 1 - office in New Westminster

MUST HAVE:

  • Experience facilitating workshops and leading stakeholder discussions to gather and refine requirements.
  • Strong skills in requirements elicitation, analysis, and documentation, including functional and non-functional requirements.
  • Experience with process mapping, journey modeling, and translating business needs into use cases or user stories.
  • Ability to support scoping, prioritization, and alternatives/options analysis to inform solution design.
  • Experience performing cost–benefit analysis, ROM estimates, and identifying risks and dependencies.
  • Strong stakeholder management, executive communication, and techni...

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    📍 Location Details

    🌆
    City
    Vancouver
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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