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Home › Jobs Near Canada › Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064
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Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization for a public sector client. -064

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S.i. Systems
📍 Ottawa, Canada
📍
Location Ottawa
📅
Posted March 16, 2026
🚗
Commute Local Area
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Job Description

Our valued public sector client is hiring a Senior Business Analyst with telecom experience to support the implementation of Softphone software across the organization.

Background:

The department currently has approximately Softphones in use at facilities across the country but, the plan is that there will be 25, installed within the next 5 years.

Tasks:

  • Eliciting, analyzing, and documenting business requirements for the Softphone solution.
  • Defining functional and non-functional requirements, ensuring alignment with organizational goals and GoC standards.
  • Mapping current state workflows and identifying changes required for the Softphone rollout.
  • Conducting impact analyses related to business processes, security, IT infrastructure, and end-user operations.
  • Preparing business requirements documents (BRD), use cases, process flows, and traceability matrices.
  • Facilitating workshops, stakeholder interviews, an...

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    📍 Location Details

    🌆
    City
    Ottawa
    🗺️
    Country
    Canada
    🚗
    Commute
    Local Area

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