Location
Toronto
Posted
June 18, 2026
Commute
Local Area
Local Opportunity Near You!
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Job Description
Application Deadline:
04/29/2026Address:
100 King Street WestJob Family Group:
Customer Shared ServicesThe Senior Manager, Call Center Collections is responsible for leading the strategic and operational performance of an inbound and outbound collections contact center. This role oversees multiple teams of leaders and agents, ensuring the achievement of key performance indicators (KPIs), regulatory compliance, operational efficiency, and an exceptional customer experience.
The Senior Manager will drive performance through strong analytics, coaching, workforce optimization, quality assurance, and continuous process improvement.
Key Responsibilities
Leadership & Operational Management