About the Role

The Senior Case Manager is responsible for resolving all technical and non-technical issues related to Expereo's services, through liaising with our customers and local providers. He/She will identify and establish new processes and continuously optimize existing ones, to enable Expereo to offer excellent and unrivalled Customer Service experience.

Responsibilities

• Work together with a team of Network and System administrators towards a common preset goal.
• Analyze technical needs, requirements, and the network's infrastructure design, integration, and operations.
• Provide timely response to all incidents and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Handle complex issues and act as SME to resolve challenging L2 and L3 Network issues.
• Work together with a team of Network Engineers towards a common preset goal.
• Responsible for Network and Data Communic...