Elevate customer experience with Accenture as a Senior Solution Architect specializing in CCaaS transformation. Drive innovation and oversee complex technology solutions in a full-time role.
At Accenture Song, we're looking for a Senior Solution Architect to enhance CCaaS offerings aligned with business objectives. You will lead strategic initiatives, manage teams, and utilize advanced technologies to meet market needs. Your role involves collaborating with clients and stakeholders to communicate goals and progress effectively.
Key Responsibilities:
• Lead end-to-end delivery of CCaaS technology solutions
• Build strong relationships with senior management
• Develop migration strategy for platform rollouts
• Design customer-focused CCaaS solutions with partners
• Plan projects using Agile methodologies and best practices
Requirements:
• 7+ years in Cloud Contact Center platforms like Amazon Connect
• Proven CCaaS experience and legacy migration
• Strong...