Join Xerox as a Senior Client Delivery Manager, where you'll enhance service quality and client satisfaction. This position is pivotal in managing complex contracts and delivering exceptional service across various clients.
As a Senior Client Delivery Manager, you will be responsible for overseeing contract deliveries worth up to $100M, defining service standards, and driving team performance. You will aim for superior SLA achievement and foster strong relationships, ensuring service success and profitability in diverse environments.
Key Responsibilities:
• Oversee service delivery management for multiple customer contracts
• Ensure exceptional customer satisfaction by managing SLAs effectively
• Improve cost-effectiveness and service value continuously
• Lead efforts in supporting new complex business initiatives
• Manage team dynamics to foster a high-performance culture
Requirements:
• Experience in managing complex client contracts
• Strong leadership ...