Transform client interactions at CIBC as a Senior Consultant in Client Experience Design. Lead initiatives that fuse strategy with thoughtful design to enhance customer journeys.
The role demands leadership in the Client Experience Strategy Team, working closely with stakeholders across the organization. You will leverage design thinking, journey mapping, and data analysis to drive a client-centric vision. Your expertise will ensure effective storytelling and executive presentations that shape strategic initiatives and refine client experiences.
Key Responsibilities:
• Lead design thinking sessions to improve client journeys
• Analyze data insights to support decision-making
• Facilitate collaborative working sessions with stakeholders
• Influence change management to enhance client outcomes
• Develop executive presentations conveying complex ideas
Requirements:
• Proficient in journey mapping and service design tools
• Strong background in client experien...