Become a key player at McKesson as a Senior Contact Center Solutions Specialist focused on Genesys. Innovate customer engagement through optimized enterprise solutions in a hybrid work setting.

In this role, you will take charge of designing and implementing sophisticated contact center solutions utilizing Genesys platforms. You will ensure seamless integration with third-party AI and CRM systems while overseeing the development of IVR systems and routing strategies. With your strong analytical skills, you will drive data-driven decisions that enhance patient-centric solutions while adhering to healthcare regulations.

Key Responsibilities:
• Architect and govern Genesys-based enterprise solutions
• Design IVR and call routing strategies
• Collaborate on AI and CRM integrations
• Manage performance reporting and analytics
• Ensure adherence to compliance requirements

Requirements:
• 7+ years of experience in cont...