Join McKesson as a Senior Contact Center Specialist, focusing on the Five9 platform to enhance customer interactions. This advanced role requires deep technical knowledge to drive contact center integration and performance.

In this position, you'll be responsible for optimizing enterprise Contact Center solutions and streamlining engagements across multiple platforms. You will collaborate closely with teams to ensure that integrations with AI technologies and healthcare systems promote efficiency and improve user experience. A minimum of 7 years in contact center technologies is essential for this strategic role.

Key Responsibilities:
• Create and manage call flows and IVR systems
• Translate complex business requirements into technical designs
• Support API-driven integrations for effective data exchange
• Ensure compliance with healthcare regulations
• Mentor junior team members in best practices

Requirements:
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