Senior Coordinator, Friendly Calls Program
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Job Description
Title: Senior Coordinator - Friendly Calls Program
Employee Working Location: Partially Virtual / Hybrid (BC, Canada)
Employment Status: Permanent Full-time
The Canadian Red Cross (Red Cross) – an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada’s Best Employers 2024, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment.
In this role, you will:
Responsible for the facilitation of the friendly calls and wellness call programs to participants ages 18+ throughout the province of Alberta
Responsible for the work force plan, volunteer resource processes and training and development of a team of 80-90 volunteers, strategically located across the province, to facilitate a virtual support call center service.
ensure the provis...