Multi-Color Corporation (MCC Label), a global leader in label solutions.

Senior Customer Service Analyst

Benefits

• Medical plan
• Dental plan
• On-site meals
• Basic food basket
• Parking
• Transportation allowance
• Birthday day off
• TotalPass

Location

MCC Label – Louveira, SP, Brazil

Main Activities

• Assist customers through different channels (email, phone, chat, WhatsApp, etc.), ensuring speed and quality in service
• Record, monitor, and resolve customer requests, complaints, and questions
• Act as the interface between customers and internal areas (sales, finance, logistics, production, among others)
• Monitor deadlines and ensure compliance with agreed SLAs
• Identify opportunities for improvement in customer service processes and customer experience
• Keep records updated in the system (CRM...