Join FedEx as a Senior Customer Service Representative, focusing on mentoring and optimizing customer service operations. Handle unique inquiries and drive sales while enhancing team performance.

This position is designed for professionals ready to support both management and customer service teams in delivering exceptional service. You will be the go-to person for complex inquiries and will model effective communication and leadership practices. Enhancing operational efficiency and promoting sales is also part of your key responsibilities.

Key Responsibilities:
• Support managers in daily administrative and service tasks
• Address difficult customer inquiries and provide expert assistance
• Model strong communication and conflict resolution strategies
• Improve customer operations alongside management
• Identify and promote sales opportunities across service tasks

Requirements:
• High School Diploma or equivale...