Lead customer success efforts at MaintainX as a Senior Customer Success Manager for enterprise accounts. Drive value and retention through agile, tailored communication and analytical insights.
As part of MaintainX, you will manage a significant portfolio of $2M across over 200 enterprise clients. With three years of experience in Customer Success, you'll communicate effectively with C-suite executives and leverage customer data to identify risk and opportunities. Collaboration with internal teams will be key to designing scalable programs that resonate with your clientele.
Key Responsibilities:
• Oversee a portfolio of $2M across 200+ accounts
• Deliver polished interactions with executive stakeholders
• Analyze engagement metrics to refine success strategies
• Develop automated campaigns and onboarding experiences
• Work with cross-functional teams to align account strategies
Requirements:
• 3+ years in a customer success or account role
• Expertise in C...