Drive customer success at OPTEL as a Senior Customer Success Manager. You'll engage clients directly, ensuring they gain full value from our innovative traceability solutions and grow long-term partnerships.
Your role will involve understanding customer operations and identifying challenges while advocating for their needs. You'll focus on driving revenue growth via renewals and expansions within existing accounts and work closely with various internal teams. This position requires strong relationship-building abilities and a data-driven mindset.
Key Responsibilities:
• Own customer relationships to build trust and loyalty
• Monitor customer account health and satisfaction
• Facilitate customer meetings to gather insights
• Identify expansion opportunities across hardware and software
• Ensure Salesforce data accuracy and usage
Requirements:
• Experience in Customer Success or Account Management
• Strong understanding of complex products and services
• ...